Terms of Service

HOW TO BOOK?

If you need additional information, quotes and reservations, contact us using the following ways:
§ Telephone: +(506) 6178-0265
§ general@luxetravelcr.com
§ www.luxetravelcr.com

PAYMENT POLICIES

For individual reservations we require full payment at least 30 days before arrival of the client. For group reservations we request a 50% deposit for all the services included in the itinerary, 60 days before the arrival of the group and the payment of the remainder at least 30 days before the arrival. Some other policies may apply according to properties included in the trip program.

MANDATORY PREPAYMENTS

Due to the high occupancy of hotel rooms during some dates, these properties demand us eventually mandatory prepayments instead of written warranties. Therefore, our sales executives will inform on each confirmed itinerary about mandatory prepayments, the total amount to be prepaid and the deadline for us to receive the money in our account. In case any mandatory prepayment is delayed, LUXE Travel CR will NOT be held responsible for any automatic cancellation of these services. This policy is an exception to our regular payment policies as it depends exclusively to the hotels, reservation dates, number and category of rooms booked for each itinerary.

PAYMENT FAILURE

LUXE Travel CR has has the right to cancel all services due to lack of payment. All services must be 100% prepaid before date of the first service booked according to our payment policies.
If for any special reason there is a pending balance, which cannot be paid before the date of the first confirmed service, LUXE Travel CR will send a credit card authorization form, which the client will filled out and sign.
This form must be sent to us along with a copy of the credit card (both sides) and a copy of the passport of the person that owns the credit card.
Once LUXE Travel CR receives these documents, the pending balance will be charged to the credit card.

RESPONSABILITIES

LUXE Travel CR makes known that it is only an intermediary between the passenger and the companies which provide the services in the itineraries, such as hotels, transportation companies, restaurants, local airlines, among others.
All the providers are selected carefully and fulfill the necessary requirements to provide the services, having established records for being consolidated and efficient businesses. As with LUXE Travel CR, they all have full insurance coverage.
LUXE Travel CR will not assume additional expenses due to strikes, earthquakes, weather conditions, accidents, the condition of the highways and roads, or forces beyond our control, and reserve the right to change or cancel any tour or service without previous notice, or to use the services of other affiliated companies if necessary.

CANCELLATION POLICIES

No reimbursement will apply in those cases in which cancellations for individuals are made within less than 48 hours before the arrival of the client. For cancellations made with more anticipation, LUXE Travel CR will return the deposit received according to the policies of the suppliers.
For group cancellations, LUXE Travel CR will return the deposit received if the cancellation is made at least 45 days before the arrival of the group and according to policies of the suppliers. On the contrary, the reimbursements will be subject to the policies of the suppliers.
Cancellation Fees may vary for certain custom itinerary tours; your LUXE Travel CR consultant will specify cancellation fees prior to making your reservation.

MODIFICATIONS ON CONFIRMED ITINERARIES

For confirmed itineraries, there are no charges on the first two changes.
For three or more changes LUXE Travel CR will charge US$25.00 for each modification. Please advise your clients accordingly.